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In House Training
Local Authorities and Government Departments
INVOLVING RESIDENTS, SERVICE USERS AND THIER COMMUNITIES
Here’s 52 courses to help you do a better job for your residents.
Arts
How to use the arts to develop resident and community involvement
Using music to develop resident and community involvement
Committee and meeting skills
Chairing and facilitating residents meetings
How to make committee meetings more lively and productive
How to present a report to a Board, Committee or Residents' Group
How to manage tricky tenant meetings - big or small
Making residents meetings work
Performing effectively at residents meetings
Roles and responsibilities of committee members including chairing, secretary and treasurers
Communications and marketing
Data protection issues when working with community groups
Marketing a community event
Producing an effective residents newsletter
Using databases to help develop community involvement
Using direct marketing to increase community involvement
Using social networking to communicate with residents
Complaints
Handling a housing complaint
Design and maintenance
Involving tenants in the design process
Involving tenants in maintenance
Involving young people in designing open space
Diversity
Encouraging residents groups to involve all the community
How tenant participation and community development staff can successfully tackle the diversity agenda
How to involve all residents
Researching, consulting and involving disabled tenants
Finance
Involving tenants in budget setting
Participatory budgeting
Management skills for community development officers
How community development officers can be better internal consultants
How to be an effective community development worker
How to manage projects successfully
How to manage tricky resident meetings - big or small
Making partnerships work
Managing a community development team
Motivating residents to participate
Simple and practical ways to involve residents
Measuring the impact of your work
Designing and conducting an impact assessment of resident involvement
Evaluating the impact of community training programmes
How to evaluate community development - An introduction
Undertaking a cost benefit analysis of community involvement
Neighbourhood management
Neighbourhood charters and estate and neighbourhood agreements
Neighbourhood management
Partnership working
Evaluating partnerships
Making partnerships work
Using partnerships to deliver more cost effective services
Research skills
How community and resident's groups can use research to build a convincing case for change
How to design an effective questionnaire. Only for tenant participation and community development officers
Using qualitative research in community development work
Training
Evaluating community training
How to design and run tenant training that works
How to train tenants in the new skills they are going to need to meet the policy changes in resident involvement
Young people
Involving young people
Working with and involving difficult young people
Involving young people in setting service standards
