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5 MORE ways to handle a tricky community meeting (13 Jul 19)
Empathy - a remarkably simple way to diffuse a tense situation
I wrote to you a couple of days ago with 13 tips for coping with tricky tenant meetings.
One technique I mentioned was the need to empathise with people who you might be finding difficult.
Here are 5 ways in which you can use empathy.
“I know you care passionately about this, but if we are to move on, we need to try and keep ou…
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