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Mystery shopping – A clever way to accomplish two essential tasks for the price of one (20 Jan 14)
Here’s how to test your services AND involve your residents at the same time
You are being expected more than ever to provide services people want.
And we all know there is no better way to find out what residents really want than by involving them.
Mystery shopping is the perfect way to do this.
It involves selected customers doing things like asking for information or making a complaint and then providing de…
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