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Another virtual workshop in Impact Assessment (26 Jun 14)
Why you should start by determining what you are trying to achieve
On Tuesday I sent you some examples of inputs, outputs and outcomes from when you measure the impact of your financial inclusion projects.
I thought today I would go one better and send you something to help you measure service improvement and tenant involvement.
So let’s examine again four of the most important words used: inputs, outputs, outcomes and impact.
- Impact – This is what is called the ‘top-level outcomes’ or the ‘effects of outcomes’. It is the intended longer term changes.
- Outcome – This is the differences or changes which happen as a result of what the organisation has done.
- Output – This describes what the organisation does – the activities, services or items produced.
- Input – These are the resources put into the organisation to achieve objectives and aims, such as money, practical resources, staff or volunteer time.
To help you through this jungle of jargon here are some examples
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