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Consultation or research? (30 Jan 08)
Often confused but not the same – and the difference is important
Most public sector organisations now consult their users regularly to find out what they think. And the people they consult vary widely. They could be residents of an area, patients, school pupils, and young people in care – almost anyone you are trying to serve.
But surprisingly there is little consensus on the best way to consult people, and much confusion about what consultati…
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